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Context
Analysis of the general context in which the process is placed and of the main rules that govern it, in order to frame the system in which one wants to intervene
Events and reports
Analisi e descrizione dettagliata degli eventi e delle attività che intervengono nel processo, includendo i collegamenti, sia espliciti che impliciti, tra essi
Process
In-depth study of the process that you want to optimize, or simply make more efficient, whether it is operational or decisional
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